At Real Sean Hoffman, we strive to ensure your satisfaction with every purchase. However, if for any reason you are not satisfied with your order, we have implemented a professional return policy. Please review the following guidelines:
1. Initiate the return/exchange request by contacting our dedicated email support team. They will assess the eligibility of the items in question and provide you with detailed instructions on how to proceed.
2. Prepare the package for return. We recommend using the original packaging, if available, to ensure secure transportation.
3. Ship the package back to us using a shipping method of your choice. Kindly note that the cost of return shipping will be borne by you.
What to Expect Next:
Upon receiving the returned items, our team will promptly process your refund or exchange according to your preferences. You will receive an email confirmation once the return has been successfully processed.
Refunds will be issued through the original payment method, such as the credit card used for the initial purchase. It is important to note that the refund may take up to 10 additional business days to reflect in your account, as processing times may vary among credit card companies.
We greatly appreciate your understanding and cooperation throughout the return and exchange process. Should you have any further inquiries or concerns, please do not hesitate to contact our email support team. We are committed to providing you with exceptional assistance.